SALISBURY, Md. - We all know how it feels. You see a great deal on airline tickets, only to discover that fare isn't exactly as great as you thought. Now, the transportation department is saying "no" to hidden fees, forcing airlines to be up-front with travelers.
The Dunbar's were on their way to Florida Wednesday, from their home in Long Neck, Del. When it came to booking their tickets, they ran into what has become a common complaint.
"We booked this flight, we got one price and then by the time you add the bags and the fees and everything, it's altogether different," shares Tom Dunbar.
It's a complaint the Department of Transportation has taken notice of and beginning later this month, they're forcing full disclosure from airlines. That means no more hidden fees; the price you see is the price you pay.
"I think it's a good idea. It's always best to have everything out front so there's no surprises in the back end, especially for the inexperienced traveler," said Rich Jurbala.
John Hall, of Hall's Tidewater Travel, added, "This is a consumer question and the consumer should be the one that sets the rules."
Hall has been in the travel business for 36 years. He said the issue of airlines not being up front with fares has been going on for a while and these new rules are long overdue.
"It will give them a little bit more insight as far as the total price and make the total price of the airline ticket a little bit easier to find when they're looking online."
But not everyone is happy.
Some airlines, including Allegiant, Spirit and Southwest, argue the DOT is violating their free speech by telling them how to advertise. And they say the new rules will hurt business.
WBOC is waiting on a statement from Allegiant, although it has publicly voiced its opposition to the new rules.
Besides eliminating hidden fees, the regulations would also require airlines give travelers 24 hours to change their reservations without penalty.
The changes are set to go into effect Jan. 26th.
