Delmarva Power Mobilizing Nearly 2,000 Employees, Contractors - WBOC-TV 16, Delmarvas News Leader, FOX 21 -

Delmarva Power: Nearly 2,000 Employees, Contractors Responding to Sandy

(Photo: MGN) (Photo: MGN)

NEWARK, Del. Delmarva Power says all available utility crews east of the Rocky Mountains have been committed to the restoration effort on the Eastern seaboard. 

Pepco Holdings Inc., Delmarva Power's parent company, has secured line personnel from states as far away as Texas and Mississippi. The utility said a significant number of outside line personnel have already arrived at Delmarva Power's staging grounds at the Fisker Plant in Wilmington, Del., and the Arthur W. Perdue (Shorebirds) stadium in Salisbury, Md. PHI is working to secure additional commitments as utilities release crews as the storm's path becomes clear. Crews will be deployed based upon greatest damage and need.

In addition, Delmarva Power said it has 423 internal and contract line personnel and 292 tree removal personnel on the system and ready for quick mobilization. More than 375 customer call representatives are available to answer calls, 232 assessors are ready to identify storm damage, and approximately 650 support personnel are working in their special storm response roles.

"Delmarva Power has committed all its resources to Hurricane Sandy. We are actively working this storm so we can restore power as quickly and safely as possible," said Gary Stockbridge, Delmarva Power Region President. "However, based on the unprecedented damage that is expected, the restoration period is likely to extend more than a week."

Sandy is an agonizingly slow storm and is expected to produce high sustained winds over a prolonged period. According to Delmarva Power, federal safety regulations do not allow overhead work to be performed in sustained winds of 35 mph or more. As a result, the initiation of damage assessment and restoration work will depend on when the storm passes and winds subside. A thorough damage assessment is critical to deploying resources most effectively and efficiently.

For their safety, Delmarva Power urges the public to stay clear of wires hanging loose from poles or lying on the ground. Customers should not attempt to move them. Customers should call Delmarva Power to make the wires safe.

Customers should report outages through Delmarva Power's call center:

  • Delaware Customers: New Castle County: 1-800-898-8042; Kent and Sussex counties: 1-800-898-8045
  • Maryland Customers: Cecil and Harford counties: 1-800-898-8042; Eastern Shore: 1-800-898-8045
  • Customers can also report outages through , or through the utility's mobile app, available for downloading at  
  • To report a Natural Gas Emergency call: (302) 454-0317.

Restoration Process

In the event severe weather causes widespread damage to the electric system, Delmarva Power said it will restore power by targeting wires serving critical infrastructure, such as hospitals, fire stations and police stations, as well as those serving the greatest number of customers. This is similar to clearing roads after a snow storm. Major roads and thoroughfares must be cleared first before secondary roads and neighborhood streets are plowed. Generally the sequence is as follows:

  • Downed live wires or potentially life-threatening situations and public health and safety facilities without power. 
  • Transmission lines serving thousands of customers. 
  • Substation equipment. 
  • Main distribution lines serving large numbers of customers. 
  • Secondary lines serving neighborhoods. 
  • Service lines to individual homes and businesses.


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