RICHMOND, Va. (AP)- Virginia's new tax refund card program is hitting a few bumps in its first year.
Virginians have two options to get their state refunds because paper checks aren't being issued.
Taxpayers can have refunds directly deposited into their bank account or loaded onto a Way2Go tax refund card.
The cards work like a debit card. Taxpayers are supposed to be able to use them for free in some instances. But some taxpayers say they've been hit with unexpected fees.
The Virginia Department of Taxation says it's working with the card provider to resolve issues related to incorrect information and fees impacting some taxpayers.
The primary issue is taxpayers being inadvertently charged a fee for transferring funds from their card to their bank accounts.