Del. DMV Adds Service Availability at Toll Plazas - WBOC-TV 16, Delmarvas News Leader, FOX 21 -

Del. DMV Adds Service Availability at Toll Plazas

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(Photo: WBOC) (Photo: WBOC)

DOVER, Del. (WBOC)- Waiting at the DMV is often the butt of comedians' jokes. But now, the wait could be getting a little shorter at the Delaware Division of Motor Vehicles.

The Delaware DMV has announced customers can now use the state's toll plaza buildings for some driving-related services. The state says the change is about convenience.

Paul Callaway says it's a hassle to wait in line at the DMV.

"I'm an impatient person. I have things to do, and would rather be doing that instead of sitting here."

The DMV's new system should alleviate some of that wait. The state's three toll plazas - two on SR 1 and one on I-95 - will now be a place for people to take care of address changes, registration renewals, duplicate registration cards, handicap placards, reviewing driving records and updating next of kin.

All of this is in addition to the E-Z Pass functions the plazas already handle.

"You can get a lot of good, basic information," said Mike Williams, spokesman for the DMV. "If there's something you come in with they can't handle, they'll help you as much as they can and then direct you to the right office or right person."

Williams says the toll buildings are open 7:00 AM to 9:00 PM seven days a week. That's a lot more open hours than the DMV buildings have.

"If you can drive in at eight at night to one of the toll plazas, that's great," he said. 

"It makes it more efficient with the long waits in here, and it's another spot to go to," Callaway said. "Being open on the weekends - it would elevate a lot of this, a lot of people would go on the weekend, when they're off."

Callaway says it will be especially helpful when it comes to people dealing with registrations.

"I try not to come at the end of the month. It's a lot more device changing everything, and registration everything."

The DMV actually has been doing a soft roll out of this system at the Dover plaza over the past month.

Delaware's full DMV locations are in Georgetown, Dover, New Castle and Wilmington. They are open from 8 a.m. to 4:30 p.m. four days a week and from noon to 8 p.m. on Wednesdays.


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