Delaware Health Exchange Has First Successful Sign Up - WBOC-TV 16, Delmarvas News Leader, FOX 21 -

Delaware Health Exchange Has First Successful Sign Up


SELBYVILLE, Del.-Buying something online usually takes a few minutes, but buying insurance ended up taking Janice Baker days.

"I started on October 1, I had tried to apply online 6 times and each time I would get to a point where I could not create  an account," she said.

But Baker was persistent because she says she doesn't have any other options for insurance.

"I had tried prior to that to apply for private insurance and because of pre-existing conditions they wouldn't accept me," she said.

For days she would go to Delaware's health exchange web site and when that wasn't working she called help representatives, but they were running into trouble too.

"I went through the hour and a half process and they said wait a minute, 'My computer froze' so we got to the very last page and could not complete the applications," Baker said

Eventually her persistence paid off. "I tried to apply again and it did go through but this is 11 days after it started."

Baker's husband, Joseph, says the exchange is coming at the perfect time for his family.

"We've been trying to get insurance in the past and we've run into issues every time," he said.

Not that this process was issue-free. "I knew there was gonna be glitches and they had never tried to do anything to this kind of capacity before so I knew there was gonna be problems," Baker said. "But it was very trying."

The Delaware sign-up deadline for January coverage is December 15th. You can sign up here.

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