Delmarva Power Energy Saving Program Turns Off Heat - WBOC-TV 16, Delmarvas News Leader, FOX 21 -

Delmarva Power Energy Saving Program Turns Off Heat

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SALISBURY, Md.- Many Delmarva Power customers were in for a chilly surprise when they woke up Tuesday morning.

For those enrolled in the Energy Wise Rewards program, Delmarva Power is able to remotely control their thermostats. However, on the coldest day of the year, none were expecting it to happen on Tuesday.
 
According to Delmarva Power spokesman Matt Likovich, power grid controller PJM asked them to turn off the heat for several hours this morning.
 
"It's typically a summertime program but in extreme conditions it can be activated at anytime, and this was one of those conditions because of the extremely cold weather we had," Likovich said. "But we realized that even though PJM told us to activate this after a couple of hours we said, 'We're not going to do this. We'll deactivate the program and curtailed it shortly after 9 o'clock this morning because we were concerned about the comfort of our customers.'"
 
The program is meant to save energy while saving customers money as well. By giving Delmarva Power control of their thermostat, customers are meant to expect losing air conditioning or heat during high energy use days.
 
Nancy Johnson and her family in Tyaskin woke up to a 53 degree home. Nancy said that she is upset because she received no warning about the heat being turned off. They believed the energy savings would only happen in the summer.
 
"Normally in the winter it's not activated," she said. "They need to at least try to get in touch with customers and tell them you're furnace is off because of our thermostat, don't panic we'll get it back on."
 
Delmarva Power says this scenario has never happened before, and after Tuesday, probably will not happen again.
 

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