Aramark Glitch Causes Financial Headache For Some At DSU - WBOC-TV 16, Delmarvas News Leader, FOX 21 -

Aramark Glitch Causes Financial Headache For Some At DSU

Posted:

DOVER, Del. - Students, staff and faculty at DSU may be buying food with cash more often.

A recent tweet from the campus alerted students to "check your DSU email related to the inappropriate delay in processing legitimate charges for food services on campus."

School leaders say those who used their credit/debit card to buy food during the fall semester, got a lump sum of money taken out of their bank accounts.

"My close friend, she had $126 taken out of her account," said student Jazlyn Kelley.

Kelley says she wasn't impacted, but many of her friends were.

"My friends were so distraught. One of my friends can't afford fees, tuition, books or anything," said Kelley.

Aramark handles dining services on the DSU campus. A spokesperson for the company says it was a software glitch that caused the headache.

University spokesperson Carlos Holmes reiterated the charges were legitimate, but Aramark collected the charges but did not process them.

"That caused quite a hardship and some people thought since we had all these stories about credit card fraud, that that was the case. This had nothing to do with this situation," said Holmes.
     
The situation was that anyone who purchased food on campus between September and December 15, 2013 never got charged for any transactions, until Saturday when all of those combined charges were deducted all at once.

In an email to WBOC, an Aramark spokesperson said, "This was an isolated incident involving a glitch with software that processes the credit/debit transactions at some campus food locations. Aramark and the university have agreed to reverse the charges and restore those funds to the customers' accounts."

That's right. All of the charges are expected to be refunded to students, faculty and staff.

"We agree with Aramark to reverse the charges and get that money back into the students and the employees accounts, because we thought that was inappropriate that the money would be withdrawn after such a long period of time," said Holmes.

According to Holmes, there are about 4,500 students and about 900 employees on campus. All may not have eaten on campus. It is unclear how many people were impacted.
 
"It shouldn't have happened anyway, you know. One of my friends was in the negative. I didn't know that was even possible. I guess this is a learning experience for all of us," said Kelley.

Kelley says her friends tell her they will keep a close eye on their bank account statements from now on.

  • Most Popular StoriesMost Popular StoriesMore>>

  • Milton Police Looking for Suspect Who Robbed Elderly Man

    Milton Police Looking for Suspect Who Robbed Elderly Man

    Sunday, April 20 2014 12:34 AM EDT2014-04-20 04:34:57 GMT
    MILTON, Del.- Milton Police are on the hunt for a man who attacked and robbed an elderly man at a cemetery in Milton.Police said it happened on Union Street late in the afternoon.More
    MILTON, Del.- Milton Police are on the hunt for a man who attacked and robbed an elderly man at a cemetery in Milton.Police said it happened on Union Street late in the afternoon.More
  • Woman Killed in Crash West of Millsboro

    Woman Killed in Crash West of Millsboro

    Saturday, April 19 2014 10:04 AM EDT2014-04-19 14:04:50 GMT
    Delaware State Police are investigating a two vehicle crash which has left a 59-year-old woman dead, on Conaway Road.More
    Delaware State Police are investigating a two vehicle crash which has left a 59-year-old woman dead, on Conaway Road.More
  • UPDATE- House Fire Rescue in Berlin

    UPDATE- House Fire Rescue in Berlin

    Saturday, April 19 2014 6:29 PM EDT2014-04-19 22:29:39 GMT
    Berlin Home Catches Fire Courtesy: Wayne Bassett Berlin Home Catches Fire Courtesy: Wayne Bassett
    Berlin, Md.- A woman rescued from her burning home this week in Berlin has been transported to a burn center in Baltimore where she remains in critical, but stable condition.More
    Berlin, Md.- A woman rescued from her burning home this week in Berlin has been transported to a burn center in Baltimore where she remains in critical, but stable condition.More
Powered by WorldNow

All content © Copyright 2000 - 2014 Worldnow and WBOC. All Rights Reserved. For more information on this site, please read our Privacy Policy and Terms of Service