Aramark Glitch Causes Financial Headache For Some At DSU - WBOC-TV 16, Delmarvas News Leader, FOX 21 -

Aramark Glitch Causes Financial Headache For Some At DSU


DOVER, Del. - Students, staff and faculty at DSU may be buying food with cash more often.

A recent tweet from the campus alerted students to "check your DSU email related to the inappropriate delay in processing legitimate charges for food services on campus."

School leaders say those who used their credit/debit card to buy food during the fall semester, got a lump sum of money taken out of their bank accounts.

"My close friend, she had $126 taken out of her account," said student Jazlyn Kelley.

Kelley says she wasn't impacted, but many of her friends were.

"My friends were so distraught. One of my friends can't afford fees, tuition, books or anything," said Kelley.

Aramark handles dining services on the DSU campus. A spokesperson for the company says it was a software glitch that caused the headache.

University spokesperson Carlos Holmes reiterated the charges were legitimate, but Aramark collected the charges but did not process them.

"That caused quite a hardship and some people thought since we had all these stories about credit card fraud, that that was the case. This had nothing to do with this situation," said Holmes.
The situation was that anyone who purchased food on campus between September and December 15, 2013 never got charged for any transactions, until Saturday when all of those combined charges were deducted all at once.

In an email to WBOC, an Aramark spokesperson said, "This was an isolated incident involving a glitch with software that processes the credit/debit transactions at some campus food locations. Aramark and the university have agreed to reverse the charges and restore those funds to the customers' accounts."

That's right. All of the charges are expected to be refunded to students, faculty and staff.

"We agree with Aramark to reverse the charges and get that money back into the students and the employees accounts, because we thought that was inappropriate that the money would be withdrawn after such a long period of time," said Holmes.

According to Holmes, there are about 4,500 students and about 900 employees on campus. All may not have eaten on campus. It is unclear how many people were impacted.
"It shouldn't have happened anyway, you know. One of my friends was in the negative. I didn't know that was even possible. I guess this is a learning experience for all of us," said Kelley.

Kelley says her friends tell her they will keep a close eye on their bank account statements from now on.

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