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Amdocs expands market support for Telefonica's journey towards a seamless customer experience
ST. LOUIS, June 9, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that Telefonica, one of the world's leading service providers with more than 313 million customers across Latin America and Europe, has selected Amdocs for transformation projects in Chile and Peru. By modernizing and standardizing Telefonica's business support systems (BSS) on Amdocs software, Telefonica subscribers in these countries will be able to move seamlessly between all customer interaction channels, whether self-service or agent assisted, via the Web, call center or at the retail store, across its entire quad-play offering – wireline, wireless, Internet and TV.
"With the new transformation projects in Chile and Peru we are continuing to execute on our strategy to differentiate Telefonica by enabling all customer interactions online and ensuring a world class multi-channel and digital customer experience," said Phil Jordan, global chief information officer of Telefonica. "The awarding of these projects to Amdocs in addition to the Argentina transformation already underway enables us to leverage Amdocs' market-leading products and best practice business processes to ensure high levels of standardization and re-use across the group with transformation speed and cost advantages."
"We've developed innovative methodologies and expertise specifically targeted to help customers like Telefonica who operate in multiple countries, transform and establish group synergies that can power a better end-customer experience, while driving profitable growth," said Patrick McGrory, president for the Caribbean and Latin America region at Amdocs. "In addition to the commercial value gained by improving the service it offers its customers, Telefonica will also benefit from reduced total cost of ownership through systems consolidation, modernization and standardization. We are proud of the transformation value and cost efficiencies that we are delivering to Telefonica through our integrated portfolio and global services delivery model and scale."
For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its more than 22,000 employees serve customers in over 80 countries.
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For more information, visit Amdocs at www.amdocs.com
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2013 filed on December 09, 2013 and our quarterly 6-K forms furnished on February 11 and May 15, 2014.
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