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Annual SquareTrade Study Shows 28 Million Incidents of American Pets Damaging Electronic Devices
SAN FRANCISCO, June 9, 2014 /PRNewswire/ -- SquareTrade®, the #1rated protection plan trusted by millions of happy customers, today revealed the results of its annual research into Americans and their pets. The study shows that 28 million pet owners have had a pet damage an electronic device, with power cords rating the highest this year for number of incidents.
Smartphones account for almost 30% of damaged devices, with incidents ranging from garden variety -- the pet knocked the phone off a table - to ghastly: some phones were vomited or urinated upon.
"One in ten pet owners experience a pet-related accident with their device, according to our research. Of course we all love our pets, so these incidents are quickly forgiven," said Ty Shay, CMO at SquareTrade. "But we're seeing frequent, expensive repairs and replacements from pet-related damage, and only one in four of devices damaged are covered by a protection plan."
Based on accident reporting, SquareTrade has identified the most common recipes for device disaster:
The survey also found that Americans are becoming more and more comfortable with allowing their pets to use modern, electronic conveniences:
To improve pet owners device protection, SquareTrade offers the following tips for an accident free household:
SquareTrade is the #1 rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life's frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today's consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its customer service. Top retailers around the world offer SquareTrade, achieving a 200% increase in sales on average and happier customers. SquareTrade's rapid transformation of the warranty industry attracted one of the largest private capital raises in 2012, with a $238 million round led by Bain Capital and Bain Capital Ventures. Headquartered in San Francisco and London, SquareTrade is privately held. For more information, go to www.squaretrade.com.
SquareTrade is a registered trademark of SquareTrade, Inc. FaceTime is a registered trademark of Apple, Inc. Skype is a registered trademark of the Microsoft Corporation. All other company, brand and product names may be trademarks of their respective owners and SquareTrade is not affiliated, sponsored, authorized or otherwise associated with the above named companies.
 Methodology and Data Sources
SquareTrade's 2014 Pet Accidents Survey conducted in May 2014 using the world's largest panel provider, Survey Sampling International. Feedback was collected from 1,012 pet owners with cats and/or dogs. Additional sources: The American Veterinary Medical Association's 2012 U.S. Pet Ownership & Demographics Sourcebook, The Census Bureau's 2013 population estimates, Gallup's 2006 Lifestyle Poll published online in an article titled "Americans and Their Pets," and The Census Bureau's 2006 pet ownership estimates. Please note: total expenditure estimate created using data sources 1-5.
Frank PR for SquareTrade
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