Digital Adapter Required for some Comcast Customers - WBOC-TV 16, Delmarvas News Leader, FOX 21 -

Digital Adapter Required for some Comcast Customers

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SALISBURY, Md. - If you are a Comcast customer with the limited basic television package, you may have noticed that all of your channels have gone dark.  That is because simply hooking up the TV to the coaxial cable out of the wall is no longer an option.  A digital adapter is now required to watch Comcast programming, if you don't already have a cable box.

Issues customers have been experiencing including seeing the message "Scrambled" or "No Signal" on their screen, or not having anything appear at all.  A Comcast Spokesperson told WBOC the change and need for the digital adapter comes as Comcast, along with various other cable companies, are encrypting their programming.  It ensures that people who are not paying for the programming cannot watch for free.  The adapter allows a customer to view the encrypted programming or channels.  The spokesperson also told WBOC that customers should have begun to receive notices about the need for the digital adapter with their bill back in April.

The solution is also pretty simple, and free.  A customer in need of a digital adapter may get up to 2 from Comcast, free of charge, up to two years after the need for an adapter takes effect.  You can pick up your adapter at your local Comcast cable office, or you can call 1-855-860-8989 and the digital adapter can be shipped right to your home.
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