Dover Police Warn Retailers of Fraudulent Returns - WBOC-TV 16, Delmarvas News Leader, FOX 21 -

Dover Police Warn Retailers of Fraudulent Returns


DOVER, Del.- The Dover Police Department is warning Dover retailers of an increase in fraudulent returns and shoplifting incidents. 

In recent months, police say the department has seen an increase in cases where suspects are leaving the store with merchandise, only to return it without a receipt. 

According to police, stores will usually provide store credit on a gift card for the merchandise.  Police say the suspects are then selling the gift cards on the secondary market, often to local pawn shops, to get cash.

As of July 24th, the Dover Police Department responded to 531 calls for shoplifting in the City of Dover. 

While the total shoplifting complaints are decreasing, police say there has been an increase in the incidents involving fraudulent returns. 

The Dover Police Department recommends the following steps be taken to prevent these incidents:

  • Educate employees about this issue
  • Request ID when making a return
  • Limit number of no-receipt returns within a calendar year
  • Evaluate and change return policies as needed
  • Utilize special markings or removable labels on merchandise to indicate when something was purchased or was removed directly from the shelf
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