Maryland Attorney General Says $11.9 Million Reclaimed for Wrong - WBOC-TV 16, Delmarvas News Leader, FOX 21 -

Maryland Attorney General Says $11.9 Million Reclaimed for Wronged Consumers

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SALISBURY, Md. – Maryland Attorney General Brian E. Frosh announced Thursday that the Consumer Protection Division, which includes the Health Education and Advocacy Unit, assisted more than 9,000 Marylanders who filed complaints during the 2015 fiscal year, reclaiming $11.9 million for them.

Barbara Freimuth, of Bishopville, is one of those people who turned to the agency for help. After dealing with a heart condition that required multiple trips to the hospital, she found herself stuck between two insurance companies and an overwhelming stack of medical bills that had already been paid but were suddenly back on her lap. 

“I couldn’t sleep, I couldn’t eat,” Freidman said. “I would be at work and could barely function.”

The insurance company that covered the costs realized it was not her primary provider and began taking back the money it had paid. Then, her primary provider denied any of those claims, citing they were not filed in time. Freimuth said she was stuck with roughly $50,000 in medical bills and neither of the two insurance companies, which she had been paying the premiums to for years, were willing to cover her.

“It was devastating. Financially, I thought it would devastate me,” she said. 

Then one day on one of the bills she received, she saw a number for the Consumer Protection Division. She called that number and got the assistance she needed from a woman on the other line.

"After I described my situation to her and how it was affecting me personally, about not sleeping, not eating, she said to me, ‘You can sleep tonight’," Freimuth said. The agency went to bat for her and resolved the issues she was having with the two insurance companies.

Frosh implores others to do the same if they need it.

"Bottom line is, if you've got a problem, if you see a problem, we can help," he said. The Consumer Protection Division helps a wide variety of cases including insurance issues, scams, identity fraud, assisting homeowners and mediating complaints among others.

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