Water Company to Tone Down Letters Threatening Shutoff - WBOC-TV 16, Delmarvas News Leader, FOX 21 -

Water Company to Tone Down Letters Threatening Shutoff


WILMINGTON, Del. (AP) - A Newark water company says it is toning down the language it has used in letters that threatened customers with a possible water shutoff if they did not consent to having outdated meters replaced.
Artesian Resources spokesman Joe DiNunzio tells The News Journal of Wilmington (http://delonline.us/1LkZ5UK ) that the company revised the letter in response to customer complaints, but said customers still need to have their meters upgraded.
Artesian mailed 2,227 letters informing customers of the need to replace water meters. If the customer didn't respond within 14 days, Artesian sent a second letter saying it would shut off water within two weeks if an appointment was not made. The letter also said a $100 service charge would be applied to restore service for anyone who had their water turned off.

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